Privacy Policy

Privacy & Policy

At Ebag Logistics, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and services available through the App and our website. By using our App and services, you agree to the terms of this Privacy Policy.

Effective Date: 20th Feb, 2025

Ebag Logistics, protecting your privacy is our top priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.

2. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information

• Name
• Email address
• Phone number
• Physical addresses (for pickup and delivery)
• Payment information (processed securely via third-party payment processors)
• User account information (login credentials)

b. Location Information

Real-time location while using the App to enable location-based features like shipment tracking and estimated time of delivery.

c. Usage Data

• Device information (device type, operating system, browser type, IP address)
• App usage statistics and preferences
• Error logs and diagnostic data to improve performance

d. Cookies and Tracking Technologies

We may use cookies, beacons, and other technologies to track user behavior for analytics and marketing purposes.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide our logistics and delivery services
• To process and confirm orders
• To improve App functionality and user experience
• To send notifications and updates about orders and shipments
• For customer support and dispute resolution
• To comply with legal obligations
• To conduct marketing and promotional campaigns (only with user consent)

4. Sharing Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: For payment processing, cloud storage, analytics, and marketing services.
• Law Enforcement: To comply with legal obligations or court orders.
• Business Transfers: In case of a merger, acquisition, or sale of company assets.

5. Data Retention

We retain your data as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, data will be securely deleted.

6. Your Rights

Depending on your location, you may have the following rights:

• Access and Correction: Request a copy of your data or update inaccurate information.
• Deletion: Request deletion of your data, subject to our legal obligations.
• Opt-Out: Unsubscribe from marketing communications or limit data collection.

To exercise these rights, contact us at [support email address].

7. Security

We implement industry-standard measures to protect your data, including encryption, firewalls, and secure servers. However, no method of transmission is 100% secure. We encourage you to take precautions with your login credentials.

8. Third-Party Services

Our App may link to third-party services or websites. We are not responsible for the privacy practices of these third parties. Please review their respective policies before engaging with their services.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected data from a child, contact us immediately.

10. International Data Transfers

If you are located outside of the country where our servers are located, your data may be transferred to and processed in a different country. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any significant changes via email or App notifications. Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Ebag Logistics

Email: support@ebaglogistics.com

Phone: (+234) 807 198 3561

Address: Port Harcourt, Rivers, Nigeria.

Thank you for trusting us with your information!